Quality and Satisfaction
Your experience matters. At Rochelle Community Hospital, we’re committed to delivering safe, high-quality care—and your feedback helps us keep improving.
Details
Questions?
If you have comments about your care, please contact our Quality Management team: 815-562-2181, ext. 2480.
Email:
The Joint Commission’s Office
If your concern isn’t resolved, you may also contact The Joint Commission’s Office of Quality Monitoring at 1-800-994-6610 or
Patient Surveys
You may be invited to complete a confidential survey through Press Ganey, an independent healthcare research company. Your responses help us evaluate performance and enhance the patient experience.
Patient Satisfaction Scores
Our survey results are publicly reported through Hospital Compare and the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) program, which measures how well hospitals meet patient care standards. We use this feedback to continuously improve—from admission through discharge and beyond.
Accreditation & Quality Standards
RCH is accredited by The Joint Commission, reflecting our commitment to safety and continuous quality improvement. Unannounced surveys evaluate key areas such as:
- Patient safety
- Medication management
- Care and services
Surveyors use a “tracer” approach—following real patient experiences—to assess how care is delivered across departments and systems.
