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Note: Comments are from actual patients who have completed Press Ganey patient satisfaction surveys or who have submitted their comments online. Names have been withheld to adhere to patient privacy law.

“The staff is very caring and concerned.” (Rehabilitation Services patient)

“Everything about my stay was excellent.” (Medical/Surgical inpatient)

“To all staff at RCH-- Well done. Excellent job. Keep smiling!” (Emergency patient)

“Very professional and caring—the best possible experience.” (Infusion Services patient)

“I am blessed to have and get the kind of care you all so willingly provide!” (Diagnostic Imaging patient)

“We were so thankful to see a doctor and get treatment on a Friday night. My son was nervous about the breathing treatment and x-ray and the staff was wonderful to him. We continue to have positive experiences at RCH!” (Urgent care patient)

“I was very happy with my first experience at your Surgery Center. Everything and everyone was top notch! Thank you.” (Surgery patient)

“All the staff was excellent and caring—I had a shoulder replacement.” (Medical/Surgical inpatient)

“I was extremely nervous and frightened and the staff was very kind.” (Emergency patient)

“All of the staff were very polite! Everyone did their best to make sure that my daughter was comfortable while she was waiting for care and during the exams and x-rays as well.” (Urgent Care patient)

“I have total confidence in the staff at RCH—that’s why I choose RCH and travel from Mt. Morris for my care.” (Surgery patient)