Rochelle Community Hospital is proud of its dedication to continuous quality improvement. As part of that process, RCH contracts with The Joint Commission (TJC) to evaluate the quality and safety of care by assessing the compliance of the organization with their national safety standards. Surveys are conducted randomly within the third year of the accreditation cycle. Some key components of the survey process include:
- Patient Safety
- Medication Management
- Assessment and Care/Services
During the survey, trained surveyors evaluate patient care by using the "tracer methodology." All aspects of patient care are looked at by tracing patients through the care, treatment, and services they received. The survey process also analyzes key operational systems that directly impact the quality and safety of patient care. The goal of the survey process is to evaluate the hospital's performance with maintaining continuous compliance with all of the standards.
"As a hospital, we are dedicated to providing safe, efficient patient care in an atmosphere of continuous quality improvement. We feel that participation in The Joint Commission survey process has been beneficial in helping us to achieve that goal." - Mark J. Batty, CEO
To learn more about our continuous quality improvement process, offer a comment or register a complaint, please contact Quality Management at 815-562-2181, ext. 2480 or e-mail firstname.lastname@example.org.
If you have additional questions or comments about patient care and safety that cannot be adequately addressed by the Quality Management Department, you may contact The Joint Commission's Office of Quality Monitoring by calling 1-800-994-6610 or e-mailing email@example.com.