Patients & Visitors » Billing & Insurance

Billing & Insurance

Billing & Insurance

When the health and well-being of you or your family are at issue, insurance should be the last thing on your mind. But too often, we're overwhelmed with fears of enormous out-of-pocket expenses or being unable to pay for the care that we need. That's why Rochelle Community Hospital accepts a variety of health plans to meet your unique healthcare needs - so you can stop worrying and start getting better.

Insurance Plans Contracted with RCH

Please contact your insurance provider prior to scheduling services to verify coverage. For additional information concerning your specific health plan's access to RCH, contact Doris Dickey at 815-562-2181, ext. 1620 or e-mail Doris here.

In the meantime, the following policies and guidelines should be helpful:

Patient Viewing of Hospital Charges

RCHA allows the public to view Rochelle Community Hospital's standard charges in compliance with the Affordable Care Act, Section 2718(e) of the Public Health Service Act. It is intended to promote transparency for patients to understand their potential financial liability for services obtained at our hospital and to allow comparison for similar services across hospitals.

However, hospital charge masters are lengthy and complex documents and do not provide information at a level conducive for this purpose. Therefore, additional information may need to be provided to patients seeking price estimates.

Hospital charges are the amounts set before any discounts. Hospitals are required by the federal govenment to utilize uniform charges as the starting point for all bills.

Charges are based on what type of care was provided and can differ from patient to patient for the same service depending on any complications or different treatment provided due to the patient's health. Therefore, actual charges for a specific patient will differ from the listed standard charges.

Requests for specific price estimates should be directed to the Patient Financial Services department for further assistance. Patients will be advised that the estimate is for gross hospital charges, prior to insurance benefits being applied, if applicable.

The public may have access to this information upon request at Rochelle Community Hospital during normal business hours Monday - Friday, 8:00 a.m.-4:30 p.m. A designated representative from Patient Financial Services will be available during these hours to assist the public in accessing the information. Initial responses to charge inquiry messages shall be returned within two business days. This information will not be a quote or guarantee of what the charges will be for a specific patient's care.

The patient will be informed this charge information will not include professional services provided by a physician, surgeon, radiologist, anesthesiologist, pathologist, or other independent practitioners.

In addition to public request, Rochelle Community Hospital also posts a summary of charges in the Patient Access/Financial Counselor area of the hospital pursuant to the Illinois Health Finance Reform Act Sec. 4-4 (b).

This is an opportunity to have important conversations regarding finances. Those with health insurance can be directed to contact their health plan for specific financial obligations. Those without health insurance should be provided information related to the hospital's financial assistance policy or any other discounts that could be applied.

Payment Options

For your convenience, we have established a number of ways you may make payments on the bills you owe at Rochelle Community Hospital. These include: cash payments, personal check and credit card (MasterCard and Visa). If you know you will have trouble paying your bills at the hospital, please contact the credit department at 815-562-2181, ext. 1600 to make special arrangements.

Physician Billing

The billing you receive from the hospital will be for hospital services only. You may receive bills from physicians who assisted in your care whom you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you were a patient. These physicians are required to submit separate bills. Some of these physicians may not participate in the same insurance plans as the hospital. You may have a greater financial liability for out-of-network services. Benefit questions should be directed to the patient's healthcare plan and subscriber's certificate of coverage. If you have a question about these bills, please call the number printed on the statement you receive from them.